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Trading Terms and Conditions

If you are unhappy with your purchase or any other aspect of our company’s service, please get in touch in the first instance by telephone and we’ll endeavour to sort something out.  We like happy customers, and will generally do whatever we can to ensure that is the case! 

Unless otherwise indicated all prices include VAT at 20%.  Prices are correct at the time of entry, but may change at any time without notice. Please note that in common with many other retailers, our internet, shop and show prices are often different from each other.  The only way to secure internet prices for purchases to be collected from the shop is to order online and select ‘collect from shop’ at checkout. 

All product pictures on our website are for guidance only, and the item you receive may look different from its illustration.  Manufacturers change their packaging and products from time-to-time, and sometimes it takes their artwork a while to catch up.  The written product description will always be up-to-date, and will at all times represent accurately the product you will receive.

Classic Oils offers a variety of shipping methods, which it entrusts to carriers.  We will use our best endeavours to ensure that the delivery time offered by the carrier is adhered to, but inevitably some deliveries will take longer than the stated time.  If a late delivery impacts your plans in a material way, we will endeavour to retrieve some or all of the carriage charges from the carrier on your behalf and pass on any refund we are successful in getting, but in no instance will time be considered to be of the essence.

Returned goods – any goods purchased from our standard stock range, which are in new, unused condition and have all their original packaging – can be returned to us within 30 days of the purchase date for a refund or credit of the original purchase price in full.  In these circumstances the cost of returning goods is the customer’s responsibility.  In any case where goods are returned for any reason, and Classic Oils agrees to issue a refund, Classic Oils’ liability is limited to the original purchase price of the goods.  Where the goods are being returned because they are damaged or faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.  In all circumstances, customers must contact Classic Oils to arrange for goods to be returned.